We only replace items if they are defective or damaged. If you need to exchange it for the same thing, contact us. We won’t return, refund, or exchange the bulk order as it is processed after confirmation and getting Govt. Issued ID.

As soon as you receive your shipment, we recommend you:

  • Carefully inspect the contents for any physical defects or shipping damage
  • Damaged merchandise is required to be reported within 24 hrs of the delivery date to receive a replacement.

There may be a slight difference between Web Mockup and the Product You receive. Product Description and size guideline is mentioned on the website. Please read it carefully before ordering.

Packaging Your Return

  • Returned items must be received within five days in original condition; washed, worn, or used items will not be accepted.
  • Please include your invoice or a note with your name, address, and order ID# with the return.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

We do not accept returns on Used and size-issued products. Please select your size carefully; once you have selected a size that does not fit you; we encourage you for a new order.

*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable

support@nelkboysmerch.net